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"Working with Nine Yards really helped as our business started to grow. We’re a small team that was scaling up, but things had begun to feel a bit disorganised as knowledge sat in different people’s heads. Jules helped pull everything together in a practical way that made sense for how we work.
She helped us clear an admin backlog and then build simple, tailored, operational systems and documents based on our current processes. Nothing was over-engineered which was vital for a team of our size, and an added bonus is that everyone has clearer oversight of each other's roles.
Jules didn't try to push the business into a more complicated structure, so when everything was handed back to us, it was in a way that felt comfortable and manageable but can also grow as we do. It was reassuring knowing ad-hoc support was always available if we had questions or needed updates."